India, Pune, August 30, 2019: Expert Global Solutions (EGS), An Engineering Design & Digital Solutions company and a worldwide provider of Engineering, Manufacturing & Digital Technology services has received the ISO 27001:2013 Information Security Management System (ISMS) standard certification.

EGS has received the ISMS certification in the domains of Engineering design, Technical documentation, IOT and Software Solutions including support functions like IT infrastructure, HR, Administration and Finance. All our delivery centres are now ISO 27001:2013 certified thereby assuring security of data to our customers. We have established the necessary security controls and follow the standard practices necessary to keep the customer’s data safe.

We consistently persuade to improve our performance and operations efficiency. And this certification is a major milestone towards demonstrating that all our improvements are aimed at achieving and enhancing our customer satisfaction.

For an organization, its employees are assets and heart of the organization. Effective dialogue and communication with them are crucial aspects to make them feel an inherent part of the organization.

Hearing their suggestions, grievances, feedback, etc. becomes the most important part of this communication & helps the organization to grow. To address the concerns of our employees we at Expert Global Solutions have come up with an exclusive Android Grievance Management System (GMS) Mobile Application wherein employee’s complaints/requests are being taken care of.

The application deployment is planned in two phases where we have successfully launched the Phase-I, i.e. GMS for our onsite employees who are at our client location. Due to confidentiality and data protection at the client site, there were challenges to our onsite employees to communicate their grievances, concerns, valuable suggestions and inputs within our organization. With the launch of Phase- 1 of GMS application we have successfully addressed this communication gap of our onsite employees.

Our onsite employees are now able to connect closely with the organization while assuring them all ears. Whereas, the Phase- 2 of the GMS application is under progress and will confront the challenges of our offshore employees.

GMS application will be dedicatedly handled by the Human Resource division which will be managing the queries and reports, acting on them accordingly on a priority basis.