A Global Industrial Tools & Equipment Manufacturer needed a partner to manage the Online Parts catalogues function and its associated creation, maintenance & amendment in order to improve their service margins & their customer’s Aftermarket experience.
EGS setup a 100+ client dedicated Engineers team which are client dedicated who manage the client’s end-to-end Parts Management function along with its online parts portal.
Expert Global also invested in putting up an office close to the client’s R&D center in India which helped in tighter integration with the client.
Improvement in service margins
Improved flexibility and bottom line
Effective Inventory Management & Enhanced end Client experience